CONTACT CENTER CORNER: CallCopy Records Credit Unions

CallCopy has announced it has added two new credit unions to
its growing base of financial customers.

Evangelical Christian Credit Union (ECCU), based in Brea, Calif. and PrimeWay
Federal Credit Union, with headquarters in Houston, have deployed several of CallCopy’s
call recording and quality management solutions within their contact
centers. The solutions have been
deployed to help the credit unions meet legal and compliance requirements and
support their quality management and agent training initiatives.

ECCU has added a call recording solution to enhance and
protect their existing infrastructure investment and is in the process of
delivering a quality management program that allows them to deliver one-on-one
coaching to agents and continually refine their training program.

PrimeWay needed a cost-effective and dependable solution for
compliance, able to record calls for legal issues and quality assurance.
CallCopy solutions are being used in the call center for agent training and
quality management, as well as in the collections department for call logging
and to help PrimeWay satisfy compliance requirements.

For more:
- CallCopy’s announces financial call center wins

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