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We’re looking to buy our first PBX. Any recommendations on must have features for a PBX?

Yes, there are a number of generally accepted features that you should look for in any PBX. As an aside, we generally recommend an IP PBX, as opposed to a traditional PBX, but either way, here are the features to look for:

• Call hold
• Music on hold
• Call forwarding
• Unattended transfer
• Attended transfer
• No answer call forwarding
• Busy call forwarding
• Direct transfer to voicemail
• Bridged appearance
• Three way calling
• Incoming call screening
• Find-me service
• Call pickup
• Call parking
• Outgoing call screening
• Automatic redial

With these features, you’ll be well on your way to having enterprise class telephony service.